Quick answers at a glance.
FAQs
Do you accept returns?
Yes! We accept returns on most unused, unopened items within 14 days of delivery. Items must be in their original packaging. Please visit our Return Policy for full details.
Can I track my order?
Absolutely! Once your order ships, you’ll get a confirmation email with a tracking link.
How can I contact The Velvet Briar?
You can reach us any time via our Contact Page or by email at support@thevelvetbriar.com.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos of the damage. We’ll work quickly to offer a replacement, refund, or resolution that works for you.
Can I cancel or change my order?
We process orders quickly, but if you need to make a change, please reach out within 12 hours of placing your order. We'll do our best to accommodate.